Velo Co. gladly accepts orders from Kuwait. Available product lines, shipping rates and fees may vary depending on the delivery address of your order.

Limitations

To avail a warranty you need to ship the products back to “Velo Co.”; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with the recipient/buyer’s country standards, specifications, and labeling requirements; The recipient/buyer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from https://www.velokw.com, the recipient/buyer is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us in regards to how information about your order is used and shared. International customers should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as but not limited to titles, for our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form due to the reason that customs authorities require the value of the gift item to be stated directly on the package.

Returns & Replacements

The above terms also apply to the shipment of any replacement product that might be shipped due to a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss will be transferred to us upon receipt at our end. For additional information please use the "Contact Us" form.

Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from https://www.velokw.com, the recipient/buyer is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside the State of Kuwait may be subject to import taxes, customs duties and fees by the destination country’s authorities. The recipient/buyer of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance are only bearable by the recipient/buyer; we have no control over these charges and cannot predict the amount. Customs policies vary from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery dates estimated.

Shipping

Select shipping option while placing your order:

1. Add the item to your Shopping Cart and proceed to checkout.
2. Choose an eligible shipping address within Kuwait (no P.O. boxes).
3. Select the shipping option.

Tracking Your Package

You will receive a tracking number once your order is shipped. The shipping method and courier information for your package will be listed in your account and in your shipment confirmation e-mail. Velo Co. will make sure that it will dispatch your package within the same time frame mentioned under the product purchased. Velo Co. will not be responsible for any delay in delivery incurred by the courier service.

Signature Requirements

Signature upon delivery required for all shipments.

Return and Refund Policy

You may return most new, unopened items sold within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error, otherwise two-way shipping will be charged. Return request can be sent online (Contact us) by email or by phone. Items should be returned in their original product packaging.

Receiving a Refund

You will receive your refund after we receive and process your returned items ( for the items eligible for refund) . Expect your refund within 2 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

• 1 to 3 business days for us to receive your return from the courier.
• 1 to 2 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the refund does not appear in Your Account within 4 weeks from the day you sent us your returned item, please contact us immediately.

Order Cancellation Policy

Your order begins processing immediately after you click Place Your Order on the "Confirm and submit" page. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.
To attempt to cancel your order during processing:

1. Sign in to your account.
2. Find the order on your account Main Page
3. Click the order number to see the Order Details.

If it is still possible to cancel, you will see an enabled Cancel" button on the Order Details page that you can use to cancel your order. If the "Cancel" button is not enabled, the order is already being shipped and cannot be canceled.
If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the returns policy.

Order Cancellation from Velo Co. -

Velo Co. reserves full rights to cancel the orders which are placed because of technical problems, are generated through wrong technical process or typing mistakes. In such case, customer will be approached via phone or email to intimate about his/her problem with the reason for cancellation.